Truckrr Information Services Private Limited Privacy Policy
This Privacy Policy (“Policy”) is presented by Truckrr Information Services Private Limited (“Truckrr”) for its website, www.truckrr.com to affirm its dedication to protecting the privacy of individuals utilizing our services and accessing the site. This Policy is in accordance with the provisions of the Information Technology Act, 2000 (“IT Act”) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“IT Rules”).
The website, known as www.truckrr.com (hereinafter referred to as the “Website”), is owned by Truckrr, a company duly registered under the Companies Act of 2013. The registered office of the company is situated at No.4, Veeramamunivar 1st Street, Kandhanchavadi, Perungudi, Chennai 600096.
It is imperative to note that references to “Truckrr” in this Policy encompass its affiliates, associate companies, directors, officers, and employees. We aim to elucidate our practices concerning the collection, utilization, and dissemination of information on our website. By accessing or using the website, you indicate your acceptance and agreement to the terms delineated in this Privacy Policy.
Furthermore, it is important to acknowledge that our website may contain links to the websites of other organizations. Please be advised that these external links may be governed by their own privacy policies. We strongly recommend reviewing and comprehending the privacy policies of any external websites you visit. Should you dissent from any aspect of this Privacy Policy, we kindly request that you refrain from using this website or providing any sensitive information to Truckrr.
Part I – Information Collection & Controls On Truckrr
Truckrr strictly acts in accordance with the policy of ‘only mandatory data collection. One of the major sets of information that a user provides is during sign-ups for a new account, registering for an event, help and customer support, or while utilizing a service offered.Truckrr stores information related to identity like name and contact details.The financial details are not stored in the databases until or unless consent is provided by the user even the consent will be provided we will saving last 4 digit of card information. As a matter of fact, the legal basis of every piece of data collection is none other than legitimate interests and the consent of the user.In order to track the user behaviour, amendments made in settings by the user and the auto-login feature are some of the features that Truckrr stores in the backend so as to save and navigate the user based on their utility. This aims to assist in enhanced user experience and product development.Data collected via indirect sources or platforms will be saved in Truckrr databases to perform functions like referrals, redirecting to the domain website, sign-in, or any other related to the same. The major purpose of the same is to allow accessible interactions for those users who are redirected from social media platforms.
- Name;
- Email address;
- Mailing address with Zip code;
- Phone number;
- Aadhar number;PAN number;
- Drivers’ license Information;
- Vehicle Information;
- Company information; and
- Tokenized Payment data (such as bank account information.
In addition, when you visit our site, your browser automatically sends us an IP (Internet Protocol) address and certain other “log file” information, including the type of browser you use and browser and standard web server log information and, in some instances, location information. We may use this IP address and other information to give you access to the site and otherwise administer the site. However, at this time, we do not send this information to third parties except as it pertains to Google Analytics (as explained below).
Information from social media sites and other publicly available sources : When you provide feedback or reviews about our products, interact, or engage with us on marketplaces, review sites or social media sites such as Facebook, Twitter, LinkedIn and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, better understand user reactions and issues, or to reproduce and publish your feedback on our websites. We must tell you that once collected, this information may remain with us even if you delete it from these sites. Truckrr may also add and update information about you, from other publicly available sources.
Who we share your information with
We are committed to safeguarding the privacy of your personally identifying information. We assure you that we will not share, sell, rent, trade, or otherwise disclose said information to any external entity or party outside of Company, except as explicitly outlined in this Policy or as stipulated in a binding agreement with you.
However, please be advised that despite our best efforts, it maybe conceivable for unauthorized third parties to intercept and peruse messages transmitted over the Internet. Consequently, we strongly caution against transmitting sensitive or confidential information via email or posting it online.
In instances where it becomes necessary to divulge personally identifying information to a third party for legitimate business purposes, such as the administration of our site, management of our email communications, or the delivery of information specifically requested by you, we will execute a formal contract delineating the purpose of the disclosure. This contract will obligate the recipient to maintain strict confidentiality regarding the shared information and refrain from utilizing it for any purpose other than that expressly detailed within the contract.
Furthermore, it is pertinent to note that your personal information may subject to transfer, storage, and processing in a jurisdiction distinct from the one in which it was initially collected. Such transfers may occur if it is essential for the fulfilment of a contractual obligation between you and us, if it is imperative for the fulfilment of a contract between us and a third party, where said contract was established in your best interest, or if such transfer is crucial for the establishment, execution, or defence of legal claims or to safeguard your vital interests.
Part II – Information that Truckrr processes on your behalf
Information that we collect automatically- Cookies
We may use cookies – small data files stored on the computer or device you use – that record your preferences. When you use our website, we may store cookies on your computer’s hard drive. Cookies are essential for ensuring that our websites work efficiently and help us understand website traffic. They enable us to speed up your future activities or enhance your browsing experience by remembering the information you have already provided to us. Additionally, cookies may assist us in enforcing our Terms of Use and maintaining website security.
Please be aware that you may receive cookies from third parties that have a link on our websites. However, we have no control over these cookies, and they do not fall under our Privacy Policy. Most web browsers have a setting that allows you to modify your preferences and decline cookies. However, please note that if you choose to decline cookies, you maybe unable to access certain parts of our websites. For more detailed information about cookies and how they work, we encourage you to visit this link. Please note that our websites do not currently respond to web browser “do not track” signals. Feel free to customize this content further to align with your company’s specific practices and additional legal requirements.
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Other Technologies:
Certain pages of our websites may utilize web beacons, clear gifs, or other similar technologies. These small electronic files enable us to collect specific usage information about our site, such as the number and frequency of visitors to particular sections of the websites. It’s important to note that this data is used solely in an aggregate form and does not include any personally identifying information. Furthermore, web beacons contribute to the collection of other website statistics that aid us in better understanding the functionality and popularity of our website and its content. Feel free to tailor this content according to your company’s specific practices and requirements.
Google Analytics:
We use Google Analytics to collect information on your use of our websites. Google Analytics is a service that anonymously collects website traffic data through cookies. This data, which includes geolocation data, is not tied to other personal information we collect about you. This information helps us analyse and review how our website visitors use our websites. The anonymous data collected by Google Analytics is sent to and stored by Google on servers located in India. However, this data is not sent to any other third parties. If Google is legally required to do so, it may transmit the anonymous data to a third party. For more information on the data collected by Google Analytics, please refer to their official privacy policy.
Please note that while this response uses the provided information, it is recommended to review and adhere to Google Analytics’ official documentation for the most accurate and up-to-date information on their data collection practices.
Sources:
Ownership and control of your service data :
The information entrusted to Truckrr, including all data provided to our website, products, and services, is collectively termed “service data.” We recognize and acknowledge that you retain full ownership rights to your service data. To ensure you maintain control over your information, we provide you with complete access and governance over your service data. Specifically, we offer you the ability to (i) access your service data, (ii) share your service data through supported third-party integrations, and (iii) request the export or deletion of your service data.
How we use service data
We process your service data strictly in accordance with your instructions through the various modules within our range of services. As an example, when you generate an invoice on our invoicing service, we may utilize certain information, such as the name and address of your customer, solely to generate the invoice. Similarly, when you use our campaign management service for email marketing, the email addresses of the recipients included in your mailing list may be used exclusively to send your emails.
Push notifications
Truckrr provides push notifications through an external push notification provider, such as Apple Push Notification Service, Google Cloud Messaging or Windows Push Notification Services, only if you have enabled notification on our desktop and mobile applications. Please note that you can manage your preferences or deactivate these notifications by simply turning off notifications under the application or device settings.
Part III – General
Children’s personal information
Our products and services are not directed to individuals under 16. Truckrr does not knowingly collect personal information from children who are under 16 years of age for its own purposes. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 16 years has provided personal information to us, please write to privacy@truckrr.com with the details, and we will take the necessary steps to delete the information we hold about that child. However, using our products, you can collect information about individuals who may be children. If you process information relating to children, you acknowledge and agree that you will be responsible for complying with the applicable laws and regulations related to protection of such personal information.
External links on our websites
Some pages of our websites may contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these third-party sites, your personal information is governed by their privacy policies. As a safety measure, we recommend that you not share any personal information with these third parties unless you’ve checked their privacy policies and assured yourself of their privacy practices.
Additionally, our website may include third-party advertisements and links to other websites. These linked websites are operated by unaffiliated third parties that have separate and independent privacy statements, terms of use, and related notices or disclosures regarding information handling practices. Third-party advertisers may also utilize cookies, web beacons, and similar technologies to collect information regarding your website interactions and activities. These third-party technologies may be utilized by those entities to provide targeted advertising and web links based upon your activities and preferences. If you choose to interact with specific advertisers who advertise on our sites, the information you provide to them is subject to the conditions of their specific privacy policies and in no way covered by the practices described in this policy. We are not responsible for the information handling practices of independent parties and encourage you to review their practices before information disclosure.
Please note that this response incorporates the provided information about external links and third-party websites directly into the content. As always, it is recommended to review and adhere to the official documentation and policies of external websites and services for accurate and up-to-date information on their data collection and privacy practices.
Social media widgets
Our websites may feature social media widgets, such as Facebook “like” buttons and Twitter “tweet” buttons, which enable you to share articles and other information. Please note that these widgets may collect certain information, including your IP address and the pages you navigate on our website. They may also set cookies to ensure the proper functioning of the widgets. Your interactions with these widgets are governed by the privacy policies of the respective companies providing them.
Additionally, our websites, products, and services may offer integration with third-party social networking sites and related social media plug-ins or applications. By integrating or linking our websites, products, and services with your social media applications (such as Facebook, LinkedIn, Twitter, Google+, etc.), you grant us permission to access certain information from your social media profile. This information may include your name, email address, photo, gender, birthday, location, your list of friends, comments, and other relevant details, as necessary for delivering the content or facilitating the operation of the integrated application. We may also gather non-personally identifiable information (such as content viewed or advertising encountered) from your interaction with our integrated content.
By choosing to integrate our websites, products, and services with social media applications, you consent to the use of this information in accordance with our privacy policy. Please be aware that when you provide personal information to us through an integrated application, it may visible to other members of these social networking sites, and we cannot guarantee prevention of further use of the information by independent third parties. To obtain detailed information about how social networking sites handle your personal information and what privacy settings are available, we recommend referring to their respective privacy policies and terms of use.
Mobile Applications and Location-Based Services
For enhanced accessibility, our websites, products, and services may include mobile applications designed for smartphones and tablet devices. The information handling practices outlined in this policy also apply to these mobile applications. Certain mobile applications may offer location-based services to provide you with relevant and helpful information based on your current location. To enable these services, we may collect, use, and share precise location data, including the real-time geographic location of your mobile device. Please note that this location data is collected in an anonymous form that does not personally identify you. The data is solely used by us to deliver and enhance location-based products and services. If you prefer to deactivate this feature, you can disable the location services on your mobile device.
Visitor Provided Information
In certain sections of the site or our service platforms, we may request the submission of specific personal information from you (including but not limited to your name or other identifying details) in order to fulfill your information requests or take other actions as indicated at the point of data collection. While it is not mandatory to provide this information, please be aware that failure to do so may restrict our ability to carry out the requested actions.
Should you choose to utilize these features, you will be required to furnish your email address and other personally identifiable information (such as your name, phone number, or postal address) that we consider necessary for electronic correspondence, communication via text message or any other relevant means, or for review of your requests. By voluntarily providing us with any personally identifiable information, you acknowledge your understanding and consent to such disclosure. We may respond to your email messages, take actions as directed on the relevant part of the site, and utilize said information for legitimate business purposes, including subsequent communications related to this site or with our Company.
How We Use and Disclose the Information Collected
The information provided to us may be used or disclosed for the following business purposes: With our partner of companies, including our subsidiaries and affiliates, in accordance with any specified limitations; With third-party service providers, vendors, or other consultants engaged in services on our behalf or for your benefit, such as for payment processing, marketing, analytics, optimizing our services, or verifying data;
- To present our services and websites, along with their contents, to you;
- To enable your participation in the interactive features on our websites;
- To fulfill or address the reason(s) for which the information was provided (e.g., responding to your email or information request);
- As otherwise described to you at the time of information collection, including communication regarding our business or provision of information and marketing materials that may be of interest to you;
Additionally, the information collected may be disclosed:
In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation involving our Company or its business, with information collected from you being transferred, sold to, or assigned to third parties;
- If permitted or required by law, court order, or governmental regulations;
- To maintain the safety, security, and integrity of our websites, products and services, databases, technological assets, and overall business, or when deemed necessary to protect or defend our interests, our customers, or users of our websites;
- In rare emergency situations to safeguard us, our agents, our website visitors, or the public as required by law, or when public authorities are obliged to address such emergencies;
To determine your geographical location; and For any other purposes disclosed by us at the time of information collection or with your explicit consent.
Blogs and forums
We host publicly accessible blogs and forums on our websites as a platform for open discussions. It is important to exercise caution when contributing information in these forums, as any details shared may be used for unsolicited communication. We strongly advise against divulging sensitive personal information in our blogs and forums.
Please note that Truckrr bears no responsibility for any personal information you choose to make public in these spaces. Your posts and specific profile details may persist even after the termination of your Truckrr account. Should you wish to request the removal of your information from our blogs and forums, please contact us at privacy@truckrr.com
Changes to Privacy Policy:
We retain the exclusive right, at our discretion, to amend this Policy at any time by publishing revised terms on the site. It is incumbent upon you to periodically review any alterations we may effectuate to this Policy. Your continued use of this site after the publication of changes to these terms or other policies implies your acceptance of said changes. In the event of substantial alterations to how we handle personally identifying information of our visitors, a notice will be prominently displayed on the website. The date of the Policy’s last revision will also be conspicuously noted at the top of the Policy.